Close Encounters ‘Business Evolution Program’ is designed for owner operators, financial backers and corporations to achieve accountability and control with our guidance. We often act as an interface between the owner and managerment in situations where the owner does not have a hands on role in the business.

We assist in developing your asset to maintain a competitive edge. The program is affordable, supportive, results driven and tailored to each operations individual needs based on strengths and potential challenges.

What we do:

• Make an objective assessment of your business and organisational needs
• Help you reformulate your corporate vision and mission statement for improved internal communication, as guideline to supervisors and employees.  These also direct marketing efforts.
• Teach you how to build a team, motivation and input through effective human resources and training strategies.
• Help you attain performance excellence through organisational development, improved internal communication, and customer service training.
• Equip your business with custom-designed policies, human resources strategies, job descriptions, and training and evaluation tools.
• Coach and guide supervisors in problem-solving, effective people management, employee motivation and overall supervisory performance.
• Review and upgrade existing management strategies and tools including employee handbooks and job descriptions.
• Help you create a dynamic learning environment.
• Develop and facilitate customised training programs, seminars, workshops and employee communication sessions.
• Develop key people through one-on-one coaching sessions.
• Provide effective customer service training.  In a "Customer Service Workshop" setting, lead participants to focus on customer needs and expectations, adopt an integrative approach and help achieve marketing and business objectives.
  ”How to sell food and beverages – not just take orders”
• Deliver workshops, seminars, consulting, and coaching.
• Develop employee handbooks (to be used by them as a key reference tool, and by supervisors as a training guideline); develop or revise existing training and operational manuals; and re-write your job descriptions in a manner which will realistically indicate to employees what and how they are expected to perform, and on the basis of which their performance will be evaluated.
• Provide professional assistance in any area which can serve your company, including buying and or selling a hospitality business.
• Work in partnership with other industry consultants whose values, quality, and mode of operation are in harmony with Close Encounters Trading Network quality, service and value such as accountants, solicitors, food safety and marketing assistance.
• We will be happy to help you overcome challenges, solve problems creatively, and win over loyal customers and a motivated workforce.

At Close Encounters we like to share our expertise with clients and always steer people towards creative and progressive thinking.  

We offer you peace of mind by working together to enhance your strengths and support you in the areas of entrepreneurship, business and technical skills for sustainable growth, development and profitability