As operational business consultants we review your work flows, systems, work practices and procedures of your business for optimum productivity in line with the achieving Industry bench mark 'targeted KPI's' agreed for your specific operation, this is referred to as an operational audit and analysis.

Our experience shows us that there is always a way to improve the bottom line, working together we achieve the goal of streamlining operational systems and procedures, fine tuning management accountability and controls to achieve the best possible return on your investment in conjunction with your accountant.

No matter how brilliant the concept, how exquisite the food or how attentive the staff, no restaurant will achieve long term success without a solid system of financial and operational controls in place. Remember, you are in business to make money, and the profit margins in this business are thin. From "day one" you need to establish an integrated set of controls to insure that your prime costs or key performance indicators KPI's (food, beverage, labour and rent) are going to be in line with sales.

These controls begin with your POS system and the specific information that it is programmed to report. From there we can assist with the development of your ordering/inventory systems and controls, procedures to "engineer" your menu to produce maximum gross margins, methods to optimally schedule every labour hour of each day to produce labour costs in line with projected sales, and simple systems to track and record daily and week-to-date sales, labour and purchases. These reports enable management to proactively manage your business now and not next month when the profit and loss statement for the prior month is completed.

Close Encounters do not offer financial or legal advice, we are not qualified as accountants, lawyers or financial advisors, our experience is limited to review of your financials highlighting KPI's and provide advice on an operational level to improve business performance.